Why Buy Refurbished?

What is "refurbished"?

At HP, a refurbished solution is offered on just about all product lines: printers, notebooks, desktops, monitors, servers, handhelds, and more. They are products that have been returned to HP for a variety of reasons and then put through a rigorous re-manufacturing process.

Where do refurbished products come from?

HP refurbished business products can originate from a variety of sources, including:

• Customer returns and cancelled orders - Fully-functional products that leave the HP warehouse and therefore can no longer be sold as new.

• Damaged products - Products returned because of cosmetic flaws or damage during shipping or a broken part.

• Overstocks - Items that are returned by the seller to make room for newer product lines.

• Demonstration - Products have been used as HP demos.

Depending on the product line, most refurbished equipment starts to show up in HP's remarketed inventory pool about 6-18 months after its introduction date. For instance, a desktop model that was brought to market over 12 months ago may be considered obsolete and not worth the cost to remanufacture, while a server could still provide a lot of value and ample performance 18 months after its initial launch.

How is a product remanufactured?

Every HP refurbished product is restored by HP to its original condition and performance. Each item is thoroughly tested, broken or defective parts are replaced, and then test results are re-verified.

All HP refurbished products are upgraded to meet current performance specifications. For example: ink cartridges in refurbished business printers are replaced with new ones; and the latest software patches are installed.

When is refurbished better?

If your IT budget is lean, the HP refurbished businesses products offer high quality, warrantied product at a low cost. For some applications, the latest, greatest technology is a must. In other cases, a remanufactured product is simply a better choice. For example:

• Some business applications don't require the latest performance.

• If your company has standardized on a certain platform and "new" production on that platform has been discontinued.

• Refurbished equipment may offer the best price/performance value for a training room.

• Software testing may be performed just as effectively using refurbished products as with new.

• A new and hot-selling product that is out of stock may be available in the remarketed pool due to a return or cancelled order.

What should I look for when I buy refurbished?

There are a number of things to keep in mind when you buy a refurbished business product. Here are a few tips:

• Buy directly - Be sure your product was refurbished by the original manufacturer. Brokers looking to recoup losses may refurbish a product cheaply and resell it without an adequate warranty or return policy.

Buying directly from HP or an authorized HP dealer ensures that your product has been remanufactured and tested to meet stringent HP standards.

• Check the warranty - Does your seller guarantee the quality of its remanufactured products? Products remanufactured by HP are covered by an HP warranty. For some product lines, the warranty is the same as equivalent new product.

• Ask about return policies - If for any reason, you are unsatisfied with your refurbished business product, HP provides a no questions asked return policy.

• Act now - HP refurbished product inventory turns over quickly and the tried and true workhorses of the industry go first. Unlike new, if you miss out on a product you want, re-stocking or back-ordering is not an option.

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